shipping policy

Nomad Thread Shipping Policy

Thank you for choosing Nomad Thread ("we," "us," "our," or the "Brand"). This Shipping Policy outlines the details of our free shipping service, delivery timelines, order processing, tracking information, and other related shipping matters for all orders placed through our website at Nomad Thread.com (the "Website"). By placing an order on the Website, you agree to comply with and be bound by this Shipping Policy.
We are committed to providing you with reliable, efficient, and free shipping services to ensure your purchases arrive in a timely manner, no matter where you are located.

1. Free Shipping Policy

Nomad Thread offers FREE SHIPPING on all orders placed through the Website, with no minimum purchase requirement. This free shipping service applies to all products, all order values, and all delivery destinations specified on the Website. There are no hidden fees or additional charges for shipping—your total checkout amount is the final price you pay, excluding any applicable taxes (as required by law).

2. Order Processing Time

Before your order is shipped, we need to process and prepare your items. Our standard order processing time is 1-3 business days (Monday to Friday, excluding weekends and public holidays). Processing time may be slightly extended during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances (e.g., inventory checks, product customization). We will notify you via email if there is any significant delay in processing your order.
Please note that processing time is separate from delivery time and does not include weekends or public holidays.

3. Estimated Delivery Time

After your order is processed and shipped, the estimated delivery time is 15 days from the date of shipment. This delivery timeline is an estimate and is based on standard shipping methods provided by our trusted logistics partners. Delivery time may vary slightly depending on the following factors:
  • Your delivery location (remote areas may require additional time);
  • Customs clearance procedures (for international orders);
  • Logistics carrier delays (e.g., weather conditions, transportation disruptions);
  • Peak seasons or high order volumes.
We will do our best to ensure your order arrives within the estimated timeline, but we cannot guarantee exact delivery dates due to the factors mentioned above. Any delivery timeframes provided are for reference only and not a guarantee.

4. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email containing a unique tracking number and a link to track your order. You can use this tracking number to check the real-time status of your shipment on the Website or through our logistics partner’s tracking portal.
If you do not receive your shipping confirmation email within 4 business days of placing your order, please check your spam/junk folder first. If it is not there, contact us using the information provided in Section 8, and we will assist you promptly.

5. Delivery Destinations

Our free shipping service is available to all delivery destinations listed on the Website during checkout. If your location is not listed, please contact us before placing your order, and we will check if we can deliver to your area and provide you with relevant shipping information.
For international orders, please note that you may be responsible for any customs duties, taxes, or fees imposed by your local government. These charges are not included in your order total and are the sole responsibility of the recipient. We are not liable for any delays caused by customs clearance or any additional charges incurred.

6. Shipping Partners

We work with trusted third-party logistics and shipping partners (e.g., postal services, international courier companies) to deliver your orders. Our partners are selected for their reliability, efficiency, and commitment to customer service, ensuring your packages are handled with care and delivered safely.
We reserve the right to choose the most appropriate shipping partner for your order based on your delivery location and order details.

7. Missing, Lost, or Damaged Packages

7.1 Missing or Lost Packages

If your tracking information shows that your package has been delivered, but you have not received it, please first check your delivery address (including mailboxes, front doors, porches, or with neighbors) for the package. If you still cannot locate it, contact us within 7 days of the estimated delivery date, and we will initiate an investigation with our shipping partner.
If your package is confirmed lost by the shipping partner, we will offer you a full refund or a replacement order, at your discretion.

7.2 Damaged Packages

If your package arrives damaged (e.g., broken, torn, or items inside are damaged), please take photos of the damaged package and the items immediately, and contact us within 3 days of receiving the package. Include the photos and your order number in your message, and we will assess the damage and offer you a full refund, a replacement order, or other appropriate solutions.

8. Order Cancellations and Changes

If you need to cancel or change your order (e.g., update the shipping address), please contact us immediately after placing the order. We can only cancel or change orders that have not yet been processed or shipped. Once your order has been processed or shipped, we cannot cancel or change it, and you will need to follow our Returns Policy (outlined in our Terms of Service) to return the package after receiving it.

9. Contact Us

If you have any questions, concerns, or requests regarding our shipping policy, your order status, or a shipping issue, please contact us at:
  • Phone Number: +86 15766560725
  • Email Address: xiaomengqi514@gmail.com
  • Website: Nomad Thread.com
We will respond to your inquiry within 2 business days and assist you with any shipping-related matters.

10. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the "Last Updated" date at the bottom of the Policy will be revised. Your continued use of the Website or placement of orders after the changes are posted constitutes your acceptance of the revised Shipping Policy.